Wildcare are RecruitingWe are lucky to be a fast growing business, and are frequently hiring for new positions in various departments.

We pride ourselves on our great customer service, and that starts by building an exceptional team. We put our values at the heart of everything we do to create a welcoming, supportive working environment which is happy, healthy and safe.

Why work for Wildcare:

Located close to the beautiful Cotswold town of Stow-on-the-Wold, Wildcare has been supplying the ecology industry since 2001. It has been under the ownership of the Wheatcroft family for the past 5 years, during which time it has grown significantly.

Based within a larger agricultural company, Stow Agricultural, employees benefit from:
•    Generous staff discounts
•    Lunch provided
•    Free parking
•    Company pension
•    22 days holiday plus Bank Holidays
•    Uniform

ABOUT US   -   MEET OUR TEAM

How to apply, or find out more:

If you would like to apply or enquire further about joining our team, please please call Georgie on:
•   01451 493 883
•   georgie@wildcare.co.uk

If we have specific vacancies, then they will be listed below, but even if the specific role isn't advertised please feel free to send in your CV with some information about the kind of work you are interested in.



Ecology Sales & Customer Experience Lead

  • Full time, permanent contract
  • £28,000 to £35,000
  • 8am to 5pm - Monday to Friday

Role Summary:

This is an exciting leadership role for an individual who is able to combine a blend of commercial sales skills along with ecology or environmental sciences experience. The postholder will carry out and oversee operational sales activities of the Wildcare EU & UK Sales Teams, as well as demonstrate strong team leadership skills. The successful candidate will be a key part of the wider team, tasked to develop Wildcare’s customer experience strategy and product offering.

Role Responsibilities:

RELATIONSHIP BUILDER / LEADER: Able to confidently build effective relationships with clients, peers, managers and colleagues as well as planning and representing the business at external events as required.

CUSTOMER CENTRIC: An active listener with a keen understanding of what is required to create an exceptional customer experience (B2B & B2C), striving to support and monitor the team’s goals in achieving repeat business and increased client engagement.

NICHE EXPERTISE: Able to demonstrate a depth of knowledge in the ecology / wildlife conservation fields, in particular in relation to bat surveys and use of detectors.

SALES & BUSINESS ACUMEN: Actively identifying, sharing and developing new sales opportunities, working with the team to drive process advancement and improvement.

HIGHLY ORGANISED & ANALYTICAL: Required to work effectively between customer facing, operational tasks and team leadership, including monitoring and communication of sales analytics, with a laser sharp eye for detail. Devise a plan for ensuring the team are regularly kept up to speed with the tools needed to achieve their best.

PROACTIVE / ENQUIRING MIND: Eager to research new markets and identify new opportunities for both product and team growth and development. Individually expanding knowledge to benefit the team and customers.

Skills & Qualifications:

Essential:
•    Strong environmental / wildlife conservation / environmental science knowledge demonstrated through education to degree level or relevant work experience.
•    Excellent leadership / supervisory skills.
•    Proven customer experience development experience.
•    Excellent organisational & administrative skills.
•    Superb communication skills (written & verbal).
•    Excellent IT skills (Excel, Word, CRM management).
•    Excellent numeracy skills, an understanding of the sakes process, creating quotes and understanding profit margins.
•    Ability to work calmly under pressure.

Desirable:
•    Full driving license
•    European language speaker



Office Administrator (Service & Repair Centre)

  • Full time, permanent contract.
  • £18,000 to 23,000
  • 8am to 5pm - Monday to Friday

Role Summary:

This interesting and varied role will be responsible for all administrative tasks within the busy in-house centre. Working collaboratively with the service centre technician to keep the centre running smoothly while providing excellent customer care to Wildcare’s ecology industry clients. The successful candidate will be highly organised, managing all customer enquiries and orders with great attention to detail. The Wildcare Service Centre manages the hire and repair process of hundreds of bat detectors every year, for the successful candidate this exciting role will be a great opportunity to be part of the early years of growth at the centre.

Role Responsibilities:

CUSTOMER-CENTRIC / COMMUNICATOR: Highly responsive and engaging in
all customer interactions, ensuring calls and enquiries are handled with confidence,
accuracy and professionalism. Proactively managing issues as they arise and
keeping in-house teams and clients up to date as required. A confident communicator, working with a number of key business teams will be essential

DETAIL ORIENTED: Accurately monitoring and managing intricate data, logging
serial numbers and updating CRM. Requiring a meticulous and laser sharp attention to detail.

TIME MANAGEMENT: Highly organised and methodical. Regularly re-prioritising
activities based on changing customer needs and timelines.

INNOVATIVE & CREATIVE: A keen problem solver and able to demonstrate an
eye for process creation and improvement. This role offers the opportunity to work
with the Service Centre Technician to improve systems and participate in the long
term planning and potential growth plans for the centre.

SKILLS & QUALIFICATIONS:

Essential:
• Proven customer support experience.
• Excellent organisational & administrative skills.
• Excellent IT skills (Word, excel, CRM management).
• Excellent numeracy skills.
• Can handle complaints / issues calmly and professionally.
• Attentive to details.
• A-Level education or similar level qualifications or relevant work experience.

Desirable:
• An interest in Ecology or wildlife conservation a real bonus.
• Knowledge of electronics.