Important Information Regarding Hire
Some important points from our Terms & Conditions are outlined below. However, we strongly recommend that you read through our full T&Cs before undertaking surveys using our hire equipment.
1. A hire unit consists of a detector, a microphone and a 1 or 3 metre extension cable where applicable. When preparing for returning the hire units, please ensure that ALL of these items are placed INSIDE the Peli case, as they were when delivered to you.
• Please ensure that the microphone foam windshields are returned to us attached to the microphone.
• If the windshield foam is damaged over the hire period, please tell us as soon as possible.
• Please note a charge of £6+ VAT will apply for the replacement of missing or damaged foam.
2. If any part of the unit is lost, altered, or damaged while in your care, please inform us as soon as possible. We may ask for detailed photographs along with an email explaining what happened.
• Please note, if you lose, alter or damage a unit whilst on hire you will be charged as follows:
a. £300 for a Recorder
b. £150 for Microphone
c. £30 for Extension cable
d. £25 for Peli Case
e. £6 for Foam Windshield
• If we can repair a damaged item for less than the missing item cost above, we will do so, and charge you accordingly. If an item is beyond economical repair, you will be charged the full replacement item cost as outlined above.
• It is your responsibility to ensure the hire units while they are in your care.
3. If a unit is delivered to you in a damaged state, you must inform us immediately. If is not in good working order in the field, you must tell us within 2 days of delivery otherwise we will not be liable to refund you.
• We recommend that you inspect the hire units and ensure they are in good working order within 2 days of receiving them.
• If a fault is found after 2 days, Wildcare will not provide a refund or free extension to the hire period.
4. Wildcare are not liable under any circumstances for any losses you may incur from lost data or a failure to record data, or for any misuse of equipment.
5. If you need a timed delivery of the hire equipment, please request this when you arrange the hire and confirm with an email to [email protected]
• Our standard delivery method is by courier, any time between 8.30am -5.30pm. There is no charge for this service.
• There will be an extra charge of £21.31 + VAT for a pre 10:30am delivery.
• There will be an extra charge of £9.84 + VAT for a pre 12:30pm delivery.
6. Please tell us straight away if the delivery address changes and confirm with an email to [email protected].
• If the units have already been despatched and you want them diverted to a different address, we may have to charge you extra.
• If the courier is unable to collect or deliver your units on the agreed date because no-one is available at the delivery address, you will incur an additional charge for the reattempted delivery/collection.
7. Should you require to extend your hire period please ask us as soon as possible, as your units may already be pre-booked to another client.
8. Please provide the appropriate purchase order number or other reference when you order your hire units to ensure that you are invoiced correctly.
9. We allow one collection free of charge. Any collections that are rebooked due to customer error will incur an additional charge of £10+VAT, which will be added to your invoice. Please also be aware that we must be notified as soon as possible if collection addresses need to be changed. We will not be responsible to incur any extra costs if changes need to be made.
• You can expect an email/text from DPD with more information regarding the collection. Please ensure the equipment is boxed and ready for collection via the courier by the stated time
10. When the unit(s) arrive back with us, they are all thoroughly checked over by our in-house engineer. We would therefore expect customers to check over the unit(s) prior to collection to ensure all cables/mics and units are present, as well as making sure they’re being returned as they were delivered. Any loses and/or damages will be reflected on the original invoice.
