Welcome to the Wildcare Bat Detector Service & Repair Centre

Service and RepairWildcare are proud to be the only authorised service and repair centre in Europe for Wildlife Acoustics’ range of bat recorders and bioacoustics monitoring products.

We can also service or repair Pettersson, Batbox, Magenta and Anabat bat detectors, as well as other electronic equipment including Clulite torches, dataloggers, extension cables, trail cameras and sound recorders.

BCT Survey Guidelines and Wildlife Acoustics recommend servicing and testing your equipment annually. If you are planning to have your bat recorders serviced for the start of the bat season please note we become very busy from January/February onwards.

In Warranty vs Out of Warranty Repairs

If your device is still under warranty then please contact the manufacturer directly regarding any repairs. They will arrange to carry out the repair themselves, or will authorise us to do so. Your device may have had a warranty card included with it, which will have all the pertinant instructions and information.

For repairs of in-warranty Wildlife Acoustics products please email support2019@wildlifeacoustics.com 

If your device is out of warranty, then we can help with repairs.

What is Included With a Service?

Servicing is done by our in-house engineer, who performs a thorough check and clean of your equipment, together with minor repairs and replacements. All items except total replacement of the motherboard, daughter card or microphone element are included within our standard service charge. If your repair requires these additional chargeable replacements we will contact you with a quotation before we proceed with the work.

Procedure for Booking a Service or Repair

1) Check that your item is not still in warranty.
2) Find your product from the list below, checkout and pay to complete your purchase.
3) We will then provide you with a reference number and postal instructions.
4) Once the service is completed, your product will be returned to you.

 

Popular products

Any other questions?

If you cant find what you are looking for, or have questions that we haven't answered, then please email us or phone 01451 833181 to discuss your requirements as soon as possible.