Where do I return goods to?
Please return goods to us at:
Wildcare, Eastgate House, Moreton Road, Longborough, GL56 0QJ
Please contact Wildcare on 01451 833181 or email [email protected] and ask for a RMA form, which must be included with the returned goods. Please write this RMA number on the parcel; parcels without an RMA number may be refused.
Can I change my mind and return the goods I've ordered?
Yes, with some exceptions (see below). If you change your mind, you can inform us that you wish to cancel or return your order up to 14 days after you have received it. You then have a further 14 days to return the goods to us.
You cannot cancel an order for certain items including: software, digital media, perishable items (such as plants or bird food) and items made to order.
If the goods have already been despatched, you will need to pay for their return. Items must be returned to us unopened, unused and in perfect condition.
You must contact us to obtain an RMA to return the goods; parcels without an RMA number written on them may be refused.
You will be refunded once the goods have been returned. If the product is faulty, damaged or not as described, we will credit the initial carriage charge where applicable. If the item is being returned due to no longer being required or the incorrect product was ordered, we would credit the goods only and not the initial carriage charge. However, we may make a deduction from your refund if the value of the goods has been reduced as a result of your handling them more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop – for example, goods should be unused and in their original, unopened packaging. If an item has been used or tested, we may charge a restocking or servicing fee and reserve the right to refuse a refund. Please contact us beforehand if you require clarification.
If you wish to try a bat detector or other item before you buy one, please get in touch with us for details of our loan units.
I have received the wrong goods - what should I do?
We do our best not to make mistakes, but if things do go wrong, please let us know immediately so that we can arrange for the goods to be returned to us and a replacement sent as quickly as possible.
You will need to obtain an RMA form, which must be included with the returned goods - please call us on 01451 833181 or email [email protected]
Items must be returned to us unopened, unused and in perfect condition.
We will usually dispatch the correct item only once the goods have been returned. However, if we agree to send you a replacement for an incorrect item before it is returned, you must return the original item to us within 14 days; otherwise, we reserve the right to charge you for both items. Please note all goods remain the property of Wildcare until paid for in full.
My goods have been damaged in transit - what should I do?
Please check your goods carefully when they arrive, and tell the courier immediately if they are damaged. If you sign to say that the goods were received in good condition, we cannot subsequently accept liability for damages sustained in transit.
If you notice any damage when your items first arrive please let us know immediately so we can arrange for the goods to be returned to us if necessary and a replacement sent as quickly as possible. The best way to do this is to email us a photograph of the damage, together with your sales order number, to [email protected]
You will need to obtain an RMA number if the goods are being returned - please call us on 01451 833181 or email [email protected]
We will usually despatch a replacement item only once the damaged goods have been returned. However, if we agree to send you a replacement before the damaged item is returned, you must return it to us within 14 days; otherwise, we reserve the right to charge you for both items. Please note all goods remain the property of Wildcare until paid for in full.
You must notify us of any damages within 30 days of receiving the goods.
I have received a faulty item or my item has developed a fault
Please contact us as soon as possible. DO NOT return the item to us without speaking to us first. Where possible, and particularly with more technical products, we will run through diagnostics by e-mail or phone before we provide you with a returns number, and we may also need to obtain permission from the manufacturer for warranty replacements.
If you notify us of a fault within 30 days of receiving the item, you have the option of a full refund, or repair/replacement.
If you notify us of a fault after 30 days but within 6 months, the item will be repaired or replaced, at our discretion. If this is not possible you will receive a full refund.
Items that are covered by a warranty will be handled according to the terms of that warranty.
You will need to obtain an RMA form to include with the returned item - please call us on 01451 833181 or email [email protected]
We will usually despatch a replacement item only once the faulty goods have been returned. However, if we agree to send you a replacement before the faulty item returned, you must return it to us within 14 days otherwise we reserve the right to charge you for both items. Please note all goods remain the property of Wildcare until paid for in full.
