Transcend SDHC memory cards can be used with most electronic recording equipment for data storage as long as the equipment you are using has an SD card slot. We always endeavour to supply cards which are compatible with the equipment we supply and due to restrictions on some of the bat detectors we always make sure that they are class 4 or above.
All Transcend SDHC Cards supplied by Wildcare are Class 10.
Download speed will vary depending on the size and class of the card but as a rough guide it can range between 12MB/s and 30MB/s.
Do not force Flash storage devices into connectors.
Flash card or USB Flash drive connectors are unidirectional. This means that the Flash storage device must be inserted in one direction only; if you cannot insert the drive or card, do not force it in. This will prevent damage to the Flash storage device or the socket.
Always make backups of your data.
Flash storage devices are not infallible and can have their data damaged due to many different factors. It is good pratice to backup important information on another data storage device.
Tip from WIldlife Acoustics:
Every time the SM2 starts a recording session, one of the things it does it to look at the expected disk space needed for that upcoming session and look at the available card space on each card in turn to see if that space is available. For non-triggered recordings this is easy to calculate and for triggered recordings the unit makes some assumptions on how many triggers there will be to estimate the space needed.
If the customer is recording in very large blocks this can cause the recording to move over to the next card. In the end if there are not as many triggers as it estimates this will leave empty space on the card. Our suggestion is to record in repeated small blocks (say 30 minutes as an example) and loop. This should maximize the disk space used.
Shipping charges are calculated at checkout stage based on the total weight of your order, the type of product and delivery postcode. We aim for next working day delivery on all UK mainland orders received before 2:30pm.
Prices quoted below exclude VAT.
UK mainland delivery starts at £7.92. Pallet deliveries vary depending on your postcode.
Highlands and Islands delivery starts at £25. For larger orders and pallet loads you will need to contact us for a quote. The following postcodes and areas are considered to be Highlands and Islands:
AB36-38, AB55-56, FK17-21, HS all postcodes, IV all postcodes, KA27-28, KW1-17, PA20-78, PH19-50, ZE1-3
Channel Islands, Isle of Wight, Isle of Man, Scilly Isles
Northern Ireland delivery starts at £20 rising to £90 for orders up to 60kg. Please contact us for a quote for larger or palletised orders.
Europe: For European orders please visit www.wildcare.eu call us T. 04 65 65 00 05 or alternatively email us on [email protected]
How quickly will I get my order?
We aim for next working day delivery on all UK mainland orders received before 2.30pm. Where products need to be made to order or are not a regular stock item, or during busy times of year, despatch times may be longer.
Typical delivery times are:
- 1 to 3 working days within the UK.
- 3 to 5 working days within Europe.
- 7 to 14 working days for the rest of the world.
If delivery is likely to take longer than this we will let you know as soon as we become aware of the delay.
If you need an item by a particular date please tell us when you place the order - it if is urgent, we recommend you call us on 01451 833181 to place your order.
How will I know when my order has been dispatched?
We will email you confirmation after your order has been despatched. You might not receive this confirmation email if you made a spelling mistake when you entered your email address. Login and check your registered email address. Spam filters in your email program may also block this type of email. Please check your junk mail folders.
Will I receive online tracking information?
We send parcels of all shapes and sizes so we use several different couriers and haulage companies. Some of these make tracking information available online, and where this is the case you will receive notification by email or text. If you need to track your parcel urgently then please contact us.
What happens if my order doesn't arrive?
If you do not receive your goods within 5 working days for UK orders, or 2 weeks for international orders, please contact us for tracking information.
If your goods do not arrive within 30 days of your order being accepted, please contact us within 40 days and you can opt for a full refund or for us to make good the non-delivery.
Items that are lost will be replaced or refunded by us.
What happens if my order arrives damaged?
Please contact us within 5 working days of receiving your order. You may need to obtain a Returns Number, and return the goods to us; parcels without a Returns Number may be refused. By prior agreement, we will refund the costs of return shipping by Royal Mail first class recorded delivery, or will arrange a collection for items over 2kg. Once we have received the damaged goods we will despatch a replacement or refund you in full.
How will my order be sent?
We will always use a reputable courier company. Smaller items are usually shipped using Royal Mail or Interlink, and larger items are sent usingTNT or Tuffnells. Palletised deliveries are with Hacklings.
A signature will always be required, so please ensure that someone is available to sign for your parcel. Please also ensure you either check the item for damages before signing, or sign for the goods as unchecked. If you need to arrange delivery for a specific time please contact us. There is usually an additional charge for timed delivery.
What countries do you ship to?
We can deliver to anywhere in the world, but you may need to contact us for a quote. You can purchase online if your order is being delivered to Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg and the Netherlands. Outside these countries you will need to place your order by phone or email.
If you are outside of the EU you may be liable for import taxes.
Important Information About Backorders
At Wildcare there are times when items are only available on a backorder basis, either due to high demand or if the item is a special order item. We refer to these as ‘backorder items.
Backorder items are clearly listed on our website as ‘Order To Reserve Stock (Backorder)’. Items that are in stock and ready to be shipped immediately are listed as ‘In Stock’.
When you place an order for a back order item or an order that includes back order items, a member of our team will be in contact within 48 hours of your order to confirm the lead time for delivery. For any queries before then, please call us on: 01451 833 181
Avoiding Disappointment
We cannot guarantee that a backordered item will come back into stock or be delivered for a specific date, however we will always do our best to keep you informed and updated.
If your back order is urgent or required within a specific time frame we suggest to call us on 01451 833 181 so we can keep your requirements in mind throughout the waiting period.
Returns
If you receive damaged items or the wrong goods, please let us know straight away so that we can arrange for them to be returned to us and replaced as quickly as possible.
You will need to obtain a Returns Number - please call us on 01451 833 181 or email [email protected]
Please return goods, WITH THE RETURNS NUMBER MARKED ON THE PARCEL to: Wildcare, Eastgate House, Moreton Road, Longborough, GL56 0QJ
We may ask for a photograph any damaged items before we agree to replace them.