As another year draws to a close, for many of us in the ecology & conservation world our attention turns to preparing for another busy season ahead. The Bat Conservation Trust survey guidelines and Wildlife Acoustics recommend servicing and testing your equipment annually so at Wildcare, this means our service & repair centre will be making sure that our clients' survey equipment is given a clean bill of health ready for next Spring.
Wildcare are proud to be the UK's only authorised service and repair centre for Wildlife Acoustics’ range of bioacoustics monitoring products, and we can also repair most other brands of bat detectors and survey equipment like Batlogger, Anabat, trail cameras and endoscopes.
Our service & repair centre will be very busy from February onwards, so if you need your bat equipment serviced we recommend avoiding the Spring rush and sending your equipment in before the end of the year.
We're offering a 15% discount off all service & repair this Autumn. You just need to use code 'SWOOPANDSAVE' on our enquiry form and send your equipment before 30th November!
Meet the Service & Repair Team
Steve
Our in-house bat detector engineer and electronics whizz. Steve has been with Wildcare 6 years and brought 30 years of expertise in premium audio equipment. He loves fixing things and all things electronic, and hates when he can't repair something.
Rosie
Rosie looks after all things admin for the service & repair centre, including managing bookings, making sure you're in the loop and returning repaired equipment. She has been with Wildcare 5 years now, so is your first port of call for any enquiries
Service & Repair Centre FAQs
What is included with a service?
Servicing is done by our in-house engineer, who performs a thorough check and clean of your equipment, together with minor repairs and replacements. If your repair requires any additional chargeable parts or replacements we will contact you with a new quotation before we proceed with the work.
Can I get an idea of the costs before booking?
You can see a breakdown of all our service & repair fees, plus additional items on the second page of our enquiry form. You can complete the form to receive an instant quotation by email and if you don't wish to proceed, just let us know!
Do you provide a collection service?
Unfortunately, we do not offer a collection service for equipment servicing.
Is my equipment insured by you whilst it is with you?
Yes, Wildcare cover your equipment at the point of receipt at our Service Centre until you receive it back. We do not cover the units in transit from you to us. In the event of loss or damage whilst the equipment is with us, we would cover the replacement value of the equipment but not any time or business lost, on your part, as a result.
How will my units be sent back to me?
Your units will be dispatched back via DPD courier and should reach you within 1-2 working days.
My unit is still faulty following repair, what should I do?
We ask all customers to check their equipment within 14 days of receipt as per our terms and conditions. If you find out that your unit is still faulty, please contact us as soon as possible so that we can arrange for this unit to be looked at again by the engineer.
My unit is not listed as a repair option on your enquiry form, are you able to still repair it?
Please email us directly, where we can discuss your requirements and repair options. In any event, the engineer will always attempt a repair if he deems the equipment repairable.
How much carriage do you charge for returning my items?
UK Mainland clients will be charged our standard £7.92+VAT carriage. Highlands and Islands postcodes, or International shipments will be subject to higher delivery costs.
I am local to your workshop, can I drop my equipment off to you and collect it on completion of repair?
Yes, it is ok to drop the equipment off, and collect it if you are local or passing by our offices. Please do inform us of the date that you will be dropping off/collecting so that we can ensure a member of staff is on hand to greet you.
My Wildlife Acoustics unit is faulty and is still under warranty, do I contact you or Wildlife Acoustics directly to organise repair/replacement?
Please contact Wildlife Acoustics directly by emailing [email protected]. They will then discuss the issues you are having with your equipment and will contact us to arrange a returns number should you require a repair/replacement.
What happens in the event that the engineer is unable to repair my equipment? Will I still be charged the service and repair fee?
In the event that the engineer is unable to repair your equipment we may charge you 50% of the service and repair fee, which is to cover our administrative costs.
I have a microphone that requires a cable repair. Will I need to purchase an extension cable following repair? How long will the repair last?
There is a chance you will need to purchase an extension cable following repair to your microphone cable, this is dependent on how much cable the engineer will need to cut away to conduct the repair. We can not guarantee how long the cable will last following repair. We advise all customers to take extra care when using the microphone following repair in order to not put too much strain on the repaired cable.
Remember to make the most of our 15% earlybird discount for Autumn 2024 by using the code 'SWOOPANDSAVE' on our enquiry form.
Should you have any further questions, please contact us by email or call 01451 833181
